We pride ourselves on Customer Serice, please let us know your question, concern, or compliment.
International Guarantee - 10 Years/120 months from the purchase date against all manufacturing defects. Excluding: Bracelets, Leather Straps, Crystals and damage caused by third parties.
Warranty honored through this website and authorized retailers only.
Satisfaction Guarantee - We ask that all returns be made within 10 days of delivery date. Please enclose a copy of your invoice and include all original packaging and literature. Please use insurance as applicable as we will only refund if we receive the item back. Loss in transit will be between you and your carrier. We will gladly give you a credit or exchange, less shipping charges. If you receive a defective item, we will reimburse you for return shipping costs up to $6.75.
Please Note: Our return policy excludes:
- -- Special Orders
- -- Engraved Items
- -- Corporate Orders
- -- Limited Editions where a factory seal on the packaging has been broken by customer
- -- Any merchandise that was purchased new and then used, as in but not limited to watches that have been worn or altered with re-sized bands/bracelets.